24 hour answering service

24 HOUR ANSWERING SERVICES

What do customers want most when they call a business? A friendly voice on the phone. Initially that voice belongs to the owner or receptionist. Ultimately these individuals can’t handle all the business’s needs, and a 24 hour answering service is required.

Why use a 24 hour answering service?

A 24 hour answering service provides a friendly voice on the phone all day and night, freeing you to supervise your business, go off-site (everyone’s got to eat!), or even sleep. That’s when your 24 hour answering service takes over.

Having a 24 hour answering service is especially important for professionals or small businesses who can’t afford a 3-shift receptionist. You also need a 24 hour answering service for emergencies – doctors and dentists frequently need 24 hour answering services. Towing services need 24 hour answering services. No one would leave an urgent message on an answering machine in the middle of the night about some health-, legal-, or automobile-related emergency when they could talk to a friendly voice at a 24 hour answering service. Even high-powered lawyers (Perry Mason comes to mind) need a 24 hour answering service, because clients get into trouble at all hours of the day and night. A 24 hour answering service is often a necessity, not a luxury.

How to use a 24 hour answering service

24 hour answering service ensures that there will indeed be a friendly voice at the other end of the line. Not all operators have the personal touch of Perry Mason’s Della Street, but you don’t want them barking “law office please hold” into the phone and stalling your client for 5 minutes. You want your 24 Hour answering service to soothe customers, not lose them. So someone must train the operators at the 24 hour answering service to best represent you.

The key to training at the 24 hour answering service is that you don’t do the training – the 24 hour answering service does. Operators come and go, and you don’t want to be training them all the time. But if you tell the 24 hour answering service your needs, they’ll train the operators using scripts for every possible contingency. Then you can forget this aspect of your 24 Hour answering service until you add or change some element in your business.

Selecting a 24 hour answering service

Certainly it is important to select a 24 hour answering service that fits your budget. Your 24 Hour answering service will ask at least as many questions of you as you will ask of your 24 hour answering service. You both want to see if your actual costs will be in line with what your 24 hour answering service estimates and what you estimate you can afford to pay your 24 hour answering service. But you also want to discuss the nature of your business, with an eye to how your 24 hour answering service will train its operators on your behalf, and you want to be sure your 24 hour answering service will indeed provide that “friendly voice on the phone” when you need it.

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Testimonials:

24 Hour Answering Service has provided excellent telephone answering service for my business, answering my calls promptly and courteously.

- Susan Hart, Visions Entertainment.